Shipping & Delivery
At Spencil, we make every effort to dispatch your trade order as quickly as possible.
When placing your order, you may choose to pre-order incoming stock or order available products for immediate dispatch. Pre-orders will be dispatched once the stock has arrived at our Brisbane warehouse. In-stock orders are generally dispatched within 1–2 business days.
During peak periods, including new-season arrivals, Christmas and Back to School, processing may take a little longer. Trade orders remain a priority, and our team will work to dispatch your order as quickly as possible.
Important Delivery Information
- All orders are dispatched from Brisbane, Australia.
- Delivery timeframes may be longer during sale, holiday and Back to School periods.
- Please allow additional delivery time for WA, NT, TAS, regional Queensland and remote areas.
- Orders are delivered on business days only. Deliveries are not made on weekends or public holidays.
- Orders are delivered using Australia Post or StarTrack.
- Orders under $1,000 may be sent with authority to leave. If no one is available to receive the delivery, the carrier may leave the parcel in a safe location or provide instructions for collection.
For questions about your order or delivery, please contact us.
Frequently Asked Questions
What are your trade shipping costs?
Freight charges are based on the order value, excluding GST, and the delivery location.
| Order value excluding GST | QLD, NSW, ACT, VIC and SA | NT, TAS and WA |
|---|---|---|
| Up to $249 | $40 | $70 |
| $250–$499 | $50 | $70 |
| $500–$999 | $60 | From $90* |
| $1,000–$1,999 | $70 | From $140* |
| $2,000 and above | $105 | From $200* |
*For orders delivered to NT, TAS and WA valued at $500 or more excluding GST, the amount shown is the minimum freight charge. The final charge is subject to quotation, and additional freight charges may apply depending on the order’s size, weight and destination.
Where a freight charge needs to be reassessed, our Customer Service team will contact you before your order is dispatched.
Do you ship internationally for stockists?
Absolutely!
If you are a New Zealand store and want to stock our beautiful products, contact
Sweetpea NZ
customerservices@sweetpeanz.com
Phone: +64 9 442 5153
Any other territories outside of Australia and New Zealand please reach out at hello@spencil.com.au
How can I track my order?
You can only begin to track your order after it has been shipped. Once your order has been shipped you will receive an email from us which includes your consignment tracking number.
Can I change my shipping address?
If your order has not yet been dispatched, please call us on +61 7 5464 3745 or email us at hello@spencil.com.au with your order number and the new address. It may not always be possible, however, we’ll try our best to update your shipping address.
Other Important Information
While we make every effort to deliver orders within the expected timeframe, Spencil is not responsible for delays caused by carriers or circumstances outside our reasonable control, including adverse weather, strikes, transport disruptions or an incorrect delivery address being provided.
Spencil does not accept liability for loss, theft or damage occurring after an order has been dispatched, except where required under applicable law.
For further questions about shipping and delivery, please contact us.